Shipping policy

Shipping Policy

Welcome to BenchMate – home of the best bench press anti-slip mats on the market. We're committed to delivering your order quickly, securely, and with full transparency.

Shipping Locations

We currently ship to:

  • Canada
  • United States

If you're located outside of these regions and would like to place an order, please contact us at contact@benchmatefitness.com and we’ll do our best to accommodate you.

Processing Time

  • Orders are processed within 1–5 business days after payment is confirmed. This means that your order may not ship for 1-5 business days.
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping option. Delivery estimates:

  • Canada: 2-8 business days
  • USA: 3-10 business days

Order Tracking

Once your order is shipped, you’ll receive a confirmation email with tracking details. Please allow up to 24 hours for tracking to become active. 

Delays & Exceptions

While we do our best to ensure timely delivery, delays may occur due to:

  • Weather disruptions
  • Carrier issues
  • Customs processing (for U.S. orders)

We are not responsible for shipping delays once the package has been handed to the carrier, but we’ll always do our best to help resolve issues.

Wrong Address Disclaimer

Please double-check your shipping address before confirming your order. BenchMate is not responsible for orders shipped to incorrect or incomplete addresses. If you make a mistake on your order address, please email us within 2 hours to make a change.

Lost or Damaged Packages

If your order arrives damaged or appears lost, contact us within 7 days of the expected delivery date at contact@benchmatefitness.com. We’ll work with the carrier to resolve the issue and make it right. We generally wait 1 month of no delivery in Canada & the United States after shipping an order before dispatching another item. We generally wait 2 months of no delivery Internationally after shipping an order before dispatching another item.

Customs/Duties/Tariffs

We are not responsible for paying any extra customs or export or import fees in your country. Any additional fees are to be paid for by the buyer. By not paying fees, this can result in extended waiting periods or holds on your order.

If you have any questions or concerns, reach out to us anytime at contact@benchmatefitness.com.

Thanks for choosing BenchMate — Built for benching. Shipped with love. Approved by your gym’s loudest grunter.